Complaints

At Windmill Hill Academy, we are committed to providing a safe, supportive, and high-quality learning environment for all students. We value feedback from parents, students, staff, and the wider school community and recognise that, on occasion, concerns or complaints may arise.

 

This policy outlines the process for raising and resolving complaints in a fair, transparent, and timely manner. Our aim is to ensure that all concerns are handled with respect, impartiality, and confidentiality, fostering positive relationships and continuous improvement.

 

We encourage open communication and believe that most concerns can be resolved informally. However, when a formal complaint is necessary, this policy provides a structured approach to ensure that every issue is addressed appropriately.

 

If you have any concerns, we encourage you to follow the steps outlined in this policy so that we can work together to find a resolution.